If you are not 100% satisfied with your purchase, please contact us.
30 DAYS MONEY BACK GUARANTEE
The 30 Days Money Back Guarantee applies if:
- You have purchased from AddonPress for the first time.
- Your purchase was made within the last 30 days.
- You have not made use of the 30 days money back guarantee before.
If you’re looking to get a refund for your order, we’re here to help! To place a refund request, you will need to contact us. We will then review your request within 10 days and contact you via email.
ONGOING SUBSCRIPTIONS
Purchases outside of the 30 Days Money Back Guarantee are generally non-refundable. In case of ongoing subscription, you can cancel it any time to avoid getting charged in the future or until you renew it. If you have more than one ongoing subscription, you will need to cancel them individually.
REFUNDS (if applicable)
Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
ACCESS TO SERVICES
Once your refund request has been approved or your ongoing subscription has been cancelled, you will no longer receive updates and supports for the refunded or cancelled items. Your access to those items will be revoked and your existing usage of those items may also stop working entirely.
CONTACT INFORMATION
To initiate a refund, please contact us at [email protected].